Processing

If an item is listed as In Stock, it should ship within the week it was purchased. Once an order has been shipped, you will receive a tracking number with shipping confirmation. If you do not receive a tracking number within 48 hrs, please check your spam folder before emailing us. For international orders, customers are responsible for all customs charges. 

International Shipping

For international orders we offer USPS International First Class (5-20 business days after ship date) and FedEx or UPS (1-3 business days after ship date) options. Due to USPS policies, once a package is beyond United States borders, we can no longer track it. FedEx and UPS orders, however, can be tracked. You will receive an email with your package’s tracking number once your order has shipped.

International Duties and Taxes

Customers are responsible for the payment of duties and taxes imposed by the country where the order is delivered.

Returns

If you are not satisfied with your purchase, we can refund or exchange the item. However, we do not cover any additional shipping costs. Returns must be made within 7 days of receipt of goods, and must be returned in it's original packaging. A credit or refund will be applied once the item is received and inspected by our team. If you would like to initiate a return or exchange, please email us at web@sophieloujacobsen.com and mail the item to the below address -

Sophie Lou Jacobsen

c/o MVNIFEST

4741 Chapmans Road Suite C Allentown PA 18104

*Please note that we will not accept returns for products purchased with a discount during our Holiday Sale

Lost or Stolen Packages

If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible once your order is in transit.

Damaged Merchandise

In the event of a damaged or defective item please email us with an attached image of the damage/defect. We will send a return label for the item. Based on availability we will send out a replacement, issue store credit or a refund.

Contact Information: 

For any questions, concerns or comments, please email us at web@sophieloujacobsen.com.