Privacy Policy

Last updated: May 28, 2026

This Privacy Policy describes how Sophie Borch-Jacobsen Inc (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit sophieloujacobsen.com, make a purchase, create an account, contact us, sign up for marketing communications, or otherwise use our website and related services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any visitor, customer, account holder, or other individual whose personal information we collect in connection with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that we collect, use, and disclose personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations. When we update this Privacy Policy, we will revise the “Last updated” date above and post the updated version on our website. Where required by law, we may provide additional notice or request your consent.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us and the Services. “Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly

We may collect personal information that you provide directly to us, including:

• Contact information, such as your name, email address, phone number, billing address, and shipping address;

• Order information, such as products purchased, order history, delivery details, payment confirmation, returns, exchanges, and customer service history;

• Account information, such as username, password, account preferences, saved addresses, and related account details;

• Shopping information, such as items you view, add to your cart, purchase, save, or add to a wishlist;

• Customer support information, such as messages, requests, inquiries, reviews, photos, or other information you choose to provide when communicating with us.

Certain features of the Services may require you to provide specific information. If you choose not to provide that information, some features may not be available to you.

Information Collected Automatically

When you visit or interact with the Services, we may automatically collect certain information about your device and activity, including:

• Device and browser information;

• IP address;

• Network and connection information;

• Pages viewed and links clicked;

• Search terms, referring URLs, and interactions with the Services;

• Cart, checkout, and purchase activity;

• Cookie identifiers and similar tracking information.

We may collect this information using cookies, pixels, tags, web beacons, software development kits, and similar technologies.

Information from Third Parties

We may receive personal information from third parties, including:

• Shopify and other e-commerce service providers that support our online store;

• Payment processors that help process payments and prevent fraud;

• Shipping and fulfillment partners that help deliver orders;

• Marketing, analytics, and advertising partners;

• Customer service, email, SMS, review, and loyalty platforms;

• Social media platforms or other third-party services if you interact with us through those services.

Any information we receive from third parties is handled in accordance with this Privacy Policy. We are not responsible for the privacy practices or accuracy of information provided by third parties.

3. How We Use Personal Information

We use personal information for the following purposes:

To Provide Products and Services

We use personal information to operate our business and provide the Services, including to:

• Process payments;

• Fulfill, ship, and deliver orders;

• Send order confirmations, shipping updates, return information, and other transactional communications;

• Create, maintain, and manage customer accounts;

• Process returns, exchanges, refunds, and customer service requests;

• Provide customer support;

• Maintain records of purchases and communications.

To Communicate With You

We use personal information to respond to inquiries, provide support, send service-related updates, and maintain our relationship with you.

For Marketing and Advertising

We may use personal information to send marketing communications, promote our products and services, personalize your experience, and show you advertisements on our website or other websites and platforms.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails. If we send SMS marketing, you may opt out by following the instructions provided in the message.

To Improve and Personalize the Services

We may use personal information to understand how customers use the Services, improve website performance, personalize content, analyze trends, test new features, and develop new products, services, or customer experiences.

For Security and Fraud Prevention

We use personal information to detect, investigate, prevent, or respond to fraud, unauthorized transactions, security incidents, illegal activity, or misuse of the Services.

To Comply With Legal Obligations

We may use personal information to comply with applicable laws, regulations, tax requirements, legal processes, subpoenas, court orders, and other lawful requests. We may also use personal information to enforce our Terms of Service and protect our rights, property, customers, employees, and business.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services, remember your preferences, understand how visitors interact with our website, support checkout functionality, run analytics, and provide marketing or advertising.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to function, while others help us analyze performance, personalize content, or advertise products and services.

Most browsers accept cookies by default. You can usually set your browser to remove or reject cookies. Please note that blocking or deleting cookies may affect website functionality, including cart, checkout, account, and preference features.

Because our store is powered by Shopify, Shopify may also use cookies and similar technologies in connection with the Services. You can learn more about Shopify’s cookie practices at Shopify’s Cookie Policy.

5. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

• Service providers and vendors that help us operate the Services, such as payment processors, shipping providers, fulfillment partners, customer support tools, analytics providers, email and SMS platforms, IT providers, cloud storage providers, and fraud prevention services;

• Shopify, which provides the e-commerce platform that powers our online store;

• Marketing and advertising partners that help us promote our products and measure the effectiveness of advertising;

• Professional advisors, such as lawyers, accountants, consultants, insurers, and financial advisors;

• Affiliates or related entities, if applicable, for business operations;

• Government authorities, courts, regulators, or other parties where required by law or legal process;

• Other parties in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction;

• Other parties when you direct us, authorize us, or consent to the disclosure.

We do not disclose payment card numbers to merchants directly. Payment information is processed by our payment processors and e-commerce providers in accordance with their own security and privacy practices.

6. Categories of Personal Information Disclosed

In the past 12 months, we may have disclosed the following categories of personal information for the purposes described in this Privacy Policy:

• Identifiers, such as name, email address, phone number, billing address, shipping address, account details, and IP address;

• Commercial information, such as order history, products viewed, products purchased, cart activity, returns, exchanges, and customer service information;

• Internet or other electronic network activity, such as device information, browser information, pages viewed, links clicked, and interactions with the Services;

• Payment-related information, such as payment confirmation, billing details, and transaction records, processed through our payment providers;

• Customer support and communication information, such as messages, inquiries, reviews, and feedback.

These categories may be disclosed to vendors, service providers, fulfillment partners, payment processors, analytics providers, marketing partners, Shopify, professional advisors, and other parties described in this Privacy Policy.

7. Targeted Advertising, Sharing, and Sale of Personal Information

We use advertising, analytics, and marketing tools that may collect or receive information from our website and other online services. These tools may include, for example, Meta Pixel, Google Analytics, Shopify advertising and analytics tools, Klaviyo, SMS marketing tools, and other advertising or measurement technologies.

These tools may use cookies, pixels, tags, device identifiers, hashed contact information, browsing activity, purchase activity, cart activity, and similar information to help us measure marketing performance, build audiences, personalize advertising, retarget website visitors, understand customer behavior, and show advertisements on our website and on other websites, apps, and platforms.

We do not sell personal information for money. However, certain privacy laws may define some of these advertising and analytics activities as “selling,” “sharing,” or “targeted advertising,” even where no money is exchanged. This may include allowing advertising partners to collect or receive information about your activity on our website for cross-context behavioral advertising or similar purposes.

In the past 12 months, we may have sold, shared, or processed for targeted advertising the following categories of personal information:

• Identifiers, such as name, email address, phone number, IP address, cookie identifiers, device identifiers, and similar information;

• Commercial information, such as products viewed, products added to cart, products purchased, order history, and shopping activity;

• Internet or other electronic network activity, such as browsing activity, website interactions, device information, pages viewed, referring URLs, and interactions with our emails or advertisements.

These categories may have been disclosed to or collected by advertising, analytics, and marketing partners, including social media platforms, ad networks, analytics providers, marketing platforms, and Shopify-related advertising tools.

Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information or the use of your personal information for targeted advertising. Where required, we will provide a way for you to exercise these rights, which may include a “Do Not Sell or Share My Personal Information” link, a cookie preferences tool, or other privacy controls available through our website or Shopify customer privacy settings.

We also recognize Global Privacy Control signals where required by applicable law and supported by our website settings.

We do not knowingly sell or share personal information of individuals under 16 years of age.

8. User-Generated Content

The Services may allow you to submit reviews, photographs, comments, or other user-generated content. If you submit content to a public area of the Services, that content may be visible to other users or the public.

We are not responsible for the privacy or security of information that you choose to make public. Please use care when deciding what information to share publicly.

9. Third-Party Websites and Links

Our website may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy, security, content, accuracy, or practices of third-party websites or services.

If you access a third-party website or service, you should review that party’s privacy policy and terms before providing personal information.

10. Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at info@sophieloujacobsen.com so we can take appropriate steps to delete the information.

11. Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate personal information;

• Request deletion of personal information;

• Request a copy of your personal information;

• Opt out of certain processing, including targeted advertising, sale, or sharing of personal information where applicable;

• Withdraw consent where processing is based on consent;

• Appeal a decision we make regarding a privacy request, where required by law.

To exercise privacy rights, please contact us at info@sophieloujacobsen.com. We may need to verify your identity before completing your request.

You may also have the right to designate an authorized agent to submit a request on your behalf, where permitted by law. We may request information to verify the agent’s authority and your identity.

13. Marketing Communications

You may opt out of receiving marketing emails from us by clicking the unsubscribe link included in our emails or by contacting us at info@sophieloujacobsen.com.

Even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, account notices, or customer service responses.

14. International Users

If you access the Services from outside the United States, please note that your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Privacy laws in those countries may differ from the laws in your jurisdiction.

Where required, we will take appropriate steps to protect cross-border transfers of personal information in accordance with applicable law.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us at:

Sophie Borch-Jacobsen Inc
371 Madison St, Unit 412
New York, NY 10002
United States

Email: info@sophieloujacobsen.com