Processing
If an item is listed as In Stock, it should ship within the week it was purchased. Once an order has been shipped, you will receive a tracking number with shipping confirmation. If you do not receive a tracking number within 48 hrs, please check your spam folder before emailing us. For international orders, customers are responsible for all customs charges.
International Shipping
For international orders we offer USPS International First Class (5-20 business days after ship date) and DHL or UPS (1-3 business days after ship date) options. Due to USPS policies, once a package is beyond United States borders, we can no longer track it. DHL and UPS orders, however, can be tracked. You will receive an email with your package’s tracking number once your order has shipped.
*COVID-19 Update*
Domestic orders are still shipping with the possibility of slight delays. International shipping is operating with expected delays.
International Duties and Taxes
Customers are responsible for the payment of duties and taxes imposed by the country where the order is delivered.
Returns
If you are not satisfied with your purchase, we can refund or exchange the item. However, we do not cover any additional shipping costs.
If you would like to initiate a return or exchange, please email us prior to shipping and once confirmed, please send the item to -
Sophie Lou Jacobsen
c/o MVNIFEST
4741 Chapmans Road, Suite C
Allentown, PA 18104
Lost or Stolen Packages
If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible once your order is in transit.
Damaged Merchandise
In the event of a damaged or defective item please email us with an attached image of the damage/defect. We will send a return label for the item. Based on availability we will send out a replacement, issue store credit or a refund.
Contact Information:
For any questions, concerns or comments, please email us.